customer care
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Opinion 5 JulOpinion: Jim Saker questions car dealer's 'bear in a box' approach
In his latest guest opinion article for AM, Prof Jim Saker questions whether a car manufacturer's 'teddy in a box' free gift was appropriate for a "grumpy old academic".
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Technology 29 JunVolkswagen retailers introduce airport-style digital check-in kiosks
Volkswagen retailers across the UK have introduced Tjekvik's airport-style self-check-in digital kiosks in a bid to facilitate a contactless aftersales service.
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Technology 24 JunCarGurus survey reveals car buyers’ cool reception for autonomous vehicles
Car buyers are keen to embrace safety-focussed semi-autonomous driver aids but cool on the prospect of handing the helm wholly to a self-driving car, according to a CarGurus survey.
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Market Insight 28 AprCar showrooms more COVID-safe than supermarkets, say 71% of visitors
More than two-thirds (71%) of car showroom visitors feel they are safer than the supermarkets that were allowed to remain open throughout the UK’s lockdown periods, a What Car? survey has found.
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Retailing 14 AprThe EV switch is on, so car dealers need to ramp-up their 2030-readiness now
The intentions of the Government in relation to the environment and the UK's switch to elelctric vehicles (EV) have certainly become a lot clearer.
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Finance 19 MarDealers urged to prepare for car buyers' interest in commission rates
MotoNovo has urged dealers to ‘be prepared’ for car buyers' greater levels of interest in a dealer’s finance commission.
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Manufacturer 18 JanLookers Kia Stockport named as Korean car brand’s Dealer of the Year
Lookers’ Kia Stockport car dealership has been named as the Korean car brand’s Dealer of the Year and claimed its Sales Excellence Award at the annual Kia Dealer Excellence Awards 2020.
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Market Insight 30 Sep80% of buyers still want to visit dealerships in person, study finds
Research by eBay Motors Group has showed that 56% of car buyers “definitely” want to visit a dealership as part of their next car purchase, with 24% saying they would “probably” visit.
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Finance 28 JulFCA confirms ban on car dealers' discretionary motor finance commission models
The Financial Conduct Authority (FCA) has confirmed its move to ban all discretionary commission models in motor finance to save car buyers £165 miilion-per-year and eliminate “conflicts of interest” in the sector.
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Market Insight 14 Jul
Car retailers will not have to enforce mandatory face coverings rule
Car retailers will not be called upon to enforce the mandatory wearing of face coverings by customers at UK dealerships under new guidance issued by Government.
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Car Dealer News 18 MarProgress Suzuki launches 'clean air' coronavirus initiative for over-70s
Progress Suzuki managing director Terence Byrne has launched free 'clean air' air conditioning services for customers over 70 in a bid to show his business cares during the coronavirus outbreak.
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Latest News 4 NovSaxton 4x4 sentenced over vehicle's repeated ‘deliberate mis-selling'
Saxton 4x4 have been fined £27,375 and ordered to pay £37,375 in costs after a Trading Standards investigation uncovered evidence of “deliberate mis-selling” and “very poor business practices”.
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Finance 18 JulMotor Ombudsman celebrates vehicle warranty code's 10th anniversary
More than 2,800 consumers have complained to The Motor Ombudsman (TMO) in the last 2.5 years about warranty products they've been sold.
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Car Dealer News 23 MayMotor Ombudsman campaign encourages communication before complaints
The Motor Ombudsman launched its “#talk2resolve” consumer awareness campaign on Twitter, to highlight importance of motorists engaging with companies before contacting ADRs.
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Latest News 3 MaySupercar retailer Motorhub fined over £50,000 by Trading Standards
Supercar retailer Motorhub has been fined £53,567 by National Trading Standards following a series of second-hand vehicle sales that misled consumers in “reckless” fashion.
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Car Dealer News 25 AprStar treatment for loyal Newton Honda customer of 40 years
Newton Honda has given the star treatment to its longest-standing customer, 92-year-old Mr Bickerstaff, who has been with the dealership for more than 40 years.
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Car Dealer News 15 MarArnold Clark restores ‘faith in humanity’ with free car gift to bereaved family
Arnold Clark has gifted a recently bereaved family a brand new Ford Focus ST-line after its intended recipient passed away ahead of its collection from the Glasgow dealership.
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Retailing 23 FebLearn to defuse a customer crisis
Any issue, from a finance complaint to a nationwide recall, can damage a dealership's standing if mismanaged, but handled well it can enhance your reputation
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Market Insight 2 JanContactability falls short in automotive sector, research reveals
Contactability is key to customer retention but the motor industry is falling short of customer expectations, according to a recent poll of 2,000 consumers.
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Talent & People 22 NovEight questions to... a parts and customer care director
Sebastiano Fedrigo, FCA service, parts and customer care director, on how urgency drives the best results and why he is still amazed by Spotify.
