Customer satisfaction index surveys divide opinion among car dealers and carmakers. Like it or loathe it, CSI is changing
Lexus has topped out Auto Express’ latest Driver Power survey for delivering the best customer service from its dealer network.
Three of Toyota’s UK retailers have been named among the manufacturer’s best in Europe, receiving Ichiban awards for their excellent performance in customer service, sales and aftersales.
Jardine Motors Group emerged victorious from the recent Audi Q Awards 2016, which recognised the best performers from within the German brand’s UK network of retailers.
Honda UK’s head of cars has congratulated the brand’s UK dealer network after it achieved top ratings on the Reevoo customer review website.
Park’s Motor Group’s McLaren Glasgow facility has repeated its awards success of 2015 by being named the supercar maker’s European Retailer of the Year 2016.
Staff retention is one of the key areas where car dealers can improve their processes according to a business which has spent a decade analysing the science behind car sales and customer behaviour.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 7 2019
Where: Birmingham NEC
Find out what features are in this month's, and future, issues