Toyota’s trio of top UK retailers have received the Japanese manufacturer’s Ichiban awards for excellent performance in customer recommendations for sales and after sales service.
Mon Motors' Cardiff Audi dealership got a taste of the lead-generating benefits of customer events when it marked the launch of the RS4 with a Welsh food event for more than 50 VIP guests.
Kia has launched Kia Promise, a seven step initiative to boost customer retention and satisfaction.
The motor retail industry needs to rethink customer service if it is to reach the levels consumers now appreciate from the world’s online giants, Capgemini's Cars Online study finds
Hyundai has appointed insight agency Kantar TNS and customer experience management software specialist Medallia to boost its customer experience programme.
Bentley's longest-standing franchised car retailer Jack Barclay has reopened its doors after a refurbishment, with a client champagne bar as the ‘focal point’.
Arnold Clark has gifted a recently bereaved family a brand new Ford Focus ST-line after its intended recipient passed away ahead of its collection from the Glasgow dealership.
Pentagon is celebrating after winning the Dealer Group of the Year accolade at the Motability Dealer Awards 2018 for “outstanding service” throughout 2017.
MotoNovo Finance has celebrated a 94.5-out-of-100 rating average from almost 290,000 car buyers who have rated its funding product.
A CarShop survey aiming to deliver insight into the attitudes of women to the car buying process has found that many are at ease with entering a showroom, but do not like to engage in negotiations.
The team at Stratstone BMW appealed to a customer's love of football to score extra brownie points and lift his spirits after a car accident delayed the handover of his BMW 120.
Dekra has released its top 10 tips for franchise dealers to achieve new car sales success in a “tough and competitive” year.
A £3.4 million Pagani Zonda supercar is at the heart of a legal battle between its tycoon owner and the London-based dealership which sold the car.
CitNOW has revealed that 74% of used car consumers feel more confident in a purchase after viewing a video.
Less than half of motorists would actively seek-out face-to-face guidance from a car dealer when making their next automotive purchase, according to a new survey.
BCA has appointed Stuart Gibbons to the new role of director of buyer services in a bid to drive forward the development of new services for customers and improve buyer experience.
Mitchell Group raised £4,385 for the Mercy Ships charity when it attracted over 1,100 carol-singing customers to its 11th annual Christmas Carol event.
CarGurus has announced its list of UK Top Rated Dealers 2017, a select group of car dealerships with the highest average ratings from consumers through its review portal.
Car brands are expected to put more focus on customer service from 2018 now that the UK’s new car market evidently passed its peak in 2016.
Cooper Solutions’ survey reveals that the offer of an unaccompanied test drive could enhance consumer attitudes towards a car dealership.
The Motor Ombudsman has seen nearly 13,000 consumer contacts in the 12 months since it launched the Stage Two Chartered Trading Standards Institute-approved Motor Industry Code of Practice for Vehicle Sales.
Consultant and analyst Piers Trenear-Thomas expands on his points made in AM's recent CSI feature.
Morgan Motor Company will look to attract new customers to its 15-strong dealer network as the iconic British sports car manufacturer hosts its inaugural National Morgan Dealer Open Day.
Seat will be the first car brand in Europe to integrate Amazon’s Alexa voice service into its vehicles.
TecAlliance has reacted to Warrantywise’s recent customer survey results on workshop mistrust by calling on aftersales providers "to provide an effective response to the constant stream of criticism”.
