Aftersales - Page 43

Alan Day Volkswagen master technician John Jackson said that customers “know I care” after receiving a long service award for 37 years with the car retail group.

Arnold Clark Milton Keynes Delivery Centre sowed the Cee’d of success with a high-quality Kia sales video which helped it claim the ‘Best Overall’ award at CitNOW’s annual awards event.

EMaC has teamed up with GForces to launch a new ‘Self-Serve’ facility to allow car dealership customers the opportunity to purchase service plans directly via an on-line portal.

Hyundai, Suzuki and Kia were the top ranking manufacturers in JD Power’s 2018 UK Vehicle Dependability Study as new technology hampered the reliability of premium cars.

The IMI has welcomed the proposal that EV technicians should require a ‘licence to practice’ before working of all-electric cars and vans in the Government’s Road to Zero document.

All new Alfa Romeo Giulia, Stelvio and Giulietta models now come with a five-year warranty, three years of free servicing and five years of roadside assistance.

Car dealers could retain more than 60% of customers for MOT and service work if they send timely reminders, according to Marketing Delivery survey.

ICDP, the international automotive distribution researchers, is predicting that the European crash repair market will reduce by 13% by 2030 as a result of new vehicle safety technology.

Mercedes-Benz Vans has launched a dedicated website for its ServiceCare maintenance plans.

Franchised car dealers have been alerted to an impending heatwave which will see UK drivers spend over £45 million on air conditioning services, and garages “inundated” with re-gas services, according to WhoCanFixMyCar.com.

​Perrys Group has celebrated early growth in its Ford sales in Derbyshire following the successful opening of a new £8.5 million FordStore at the heart of Chesterfield.

Legislation must prevent car manufacturers from monopolising access to connected car data in a bid to protect the ‘livelihood of the aftermarket’, says IAAF chief executive Wendy Williamson.

Hardly a month goes by without a car manufacturer laying out their technology and product deployment plans for semi or fully-autonomous vehicles.

EMaC has launched a partnership with payments and consumer finance provider Klarna to offer a new ‘Drive Now, Pay Later’ programme designed to deliver a flexible aftersales offering for car dealers.

A £9,900 improvement in April profits for car dealers could be an indicator “the real prospect of a period of comparative prosperity”, according to ASE.

Suzuki GB has announced the three winners of its Annual Aftersales Guild Awards, hailing the winning manager, advisor and technician as "an inspirational and valuable asset" to its dealership network.

Women looking to forge a career in the automotive sector face many of the same challenges they faced 30 years ago, delegates at Automechanika Birmingham were told.

Land Rover came top of the premium car brands as Mini topped the volume sector in the results of JD Power’s latest Customer Service Index (CSI) Study.

Transparent video communications could boost customer satisfaction in response to recent MOT changes, says CitNOW.

Inchcape Technician Charlie Mason was named Mercedes-Benz Passenger Car Technician Apprentice of the Year as the Gereman premium brand recognised its top apprentices at an annual awards ceremony.

Franchised car dealers delivered an aftersales bounce-back to end Q1 following a slump in in the last quarter of 2017, according to autoVHC.

Following a “record year” of service plan sales generation, Emac has relaunched its corporate identity to provide a wider suite dealer profit enhancing services.

Severe penalties for vehicles ruled unsafe by the new MOT regime may create upsell opportunities for franchised dealers

Vauxhall has announced that it will reduce its accessories by 25% over the Spring Bank Holiday Weekend (May 25 – 28).

Inchcape UK has completed the move to “the newest Mercedes Benz centre in the UK” following the completion of a multi-million pound dealership development in Coventry.