Matthew Walker, managing director at Mobility in Motion, warns upcoming regulations will challenge firms serving motorists with disabilities
Motor finance firms are exploring the role of AI (artificial intelligence) in supporting car loan sales and FCA regulatory compliance
Car dealers that are not enabling test-drive booking online are disappointing three-quarters of in-market car buyers.
The 2023 AM Awards judges selected AutoBuzz as the winner of Best New Product or Service due to its novel approach to solving an issue with post-order communication
As car dealerships are increasingly omnichannel retailers, the expertise they provide is still appreciated by most car drivers, industry experts tell Tom Seymour
In this latest '5 minutes with' interview, Keyloop's chief alliances officer Megan Harvey talks with AM contributor Tom Seymour about the new way it is working with suppliers and dealerships as part of its new 'partner ecosystem'. This comes after fears were raised by some industry figures that higher costs for partners would be passed on ultimately to the car dealers in those partners' client base.
Car retailers have been told “there is no silver bullet” in the fight to avoid potentially devastating data-grabbing cyberattacks as high-profile AM100 businesses continue to recover from hits on their digital systems.
As car retailers across the UK look to combat soaring energy prices with the installation of renewable solutions, AM interviewed Journey Energy Solutions managing director Darren Riva.
Volvo Car UK has followed its recent launch of direct-to-consumer online used car sales with the launch of Volvo Fleet and Business Online following a successful pilot scheme.
AM-online examines the impact of technology and e-commerce on the traditional in-showroom process of providing point of sale motor finance
As the car retail sector becomes increasing digital-savvy, AM's Debbie Kirlew took a look at six key areas where strides are being made towards a true omnichannel customer journey.
There are now more avenues for car dealerships to sell their vehicles than ever before but has the part-exchange process truly embraced the transparency of a truly omnichannel customer journey?
Volkswagen Financial Services UK chief executive, Mike Todd, reflects on the sector's rapid evolution and offers insight about what's needed to adapt to the road ahead.
As the new car market declines and EV ownership becomes more widespread, dealer groups are increasingly turning their attention to older vehicles to keep workshops full.
Even the traditionally slender margins that car dealerships make on new and used car sales once all the overheads have been factored in, aftersales is key to profitability.
Aftersales departments have been kept busy for the best part of a decade by a buoyant new car market with each dealerships’ own customer base keeping workshops full.
The coronavirus pandemic accelerated the pace of change in the UK’s motor retail industry and some observers now question whether many of the new habits will stick with consumers when everyday freedoms return.
Motorists have shown uncertainty about the transformation of car makers into tech companies and dealers could be left to explain their franchised partners’ ‘surveillance capitalism’, it has been claimed.
A university student's technology concept that would easily help dealers inform customers of their car's progress through service has won the inaugural Keyloop Dealer Tech university automotive technology competition.
Even as ‘diesel demonisation’ and digital buying cause concern, car dealers are driving the search for new profit sources
Changing or upgrading dealership management systems does not always run smoothly – Brayleys Cars and Sere Motors have had very mixed experiences
Live chat can extend a car dealer’s ‘opening hours’, better qualify prospects and increase customer satisfaction, but it takes hard work
Suppliers of dealership management systems (DMS) say they are working hard to meet dealers’ demands for better third-party integration
Suppliers of dealership management systems need to do better on integration with third-party systems, reliability and cost, say motor retailers
The president of CDK Global explains why the software company is giving its dealership management systems more of a market focus.
