Vertu Motors has invested in robotic process automation (RPA) to help improve productivity across previously manual data entry processing tasks.
Zerolight has teamed up with Amazon Web Services (AWS) to offer car manufacturers a way of launching new models with a configurator on the online retail platform.
CDK Global has been rebranded as Keyloop and completed the acquisition of both Rapid RTC and enquiryMAX following its takeover by Francisco Partners (FP).
In today’s world, technology has the power to transform customer experiences and relationships, but the car buying and servicing progress may still be viewed as inconvenient and impersonal by many customers.
DMS firm Pinewood has secured its latest integration with Volkswagen Group to support its franchised networks with leads.
University students have developed technology solutions to solve day-to-day operational issues for car retailers as part of the CDK Global 'Dealer Tech Competition'.
ICDP has set aside a “pragmatic approach” to the evolution of motor retail in a new whitepaper which explores the impact of a ‘clean-slate’ shift omnichannel car distribution.
Vospers Abarth Exeter is the performance brand’s UK car retailers to trial a virtual reality (VR) home test drive package to coincide with the launch of the new limited edition Abarth 595 Scorpioneoro.
Autofutura has acquired Chysalis Loyalty to combine the lead management and customer retention knowhow for car retailers, manufacturers and fleet operators.
The Nissan GB-owned dealer group, West Way, has launched a new online car retail website with artificial intelligence (AI) features.
A new whitepaper report published by Capgemini has determined that an agency model for franchised car retail, vehicle subscriptions and monetised customer data are now core elements of a sustainable automotive sector.
Dealers are increasingly communicating with customers via live video according to CitNOW, which reports a 244% increase in live sessions during the latest lockdown when compared to the Autumn lockdown period.
Hyundai Motor Group has showcased the DAL-e, a customer service robot that could end up in Hyundai and Kia showrooms.
Recent research Auto Trader Auto Trader Market Report reveals that the pandemic has accelerated the adoption of online car buying behaviour, as consumers and retailers adapt to a surge in shopping from home.
CDK Global has published a new guide to help dealers to recover their businesses and embrace new technology following the Coronavirus pandemic.
Showroom software firm Dealerweb has been bought by CitNOW in a deal which the video software experts believes will leverage innovation and help motor retailers provide "an outstanding customer experience".
SsangYong Motors UK's dealer network is implementing RAPID RTC's Lead Manager platform to optimise franchisees' responses to enquiries from prospective buyers.
The Driver and Vehicle Licensing Agency (DVLA) and the National Franchised Dealers Association (NFDA) believe online services can help increase customer satisfaction for dealers.
Car retail DMS giant CDK Global has been sold to leading global investment firm Francisco Partners in a deal worth $1.45 billion (£1.08bn).
An idea for a car buying app has been recognised by Autocar as one of three winners of its inaugural Drivers of Change awards.
BMW Group UK has launched a new Accident Support service to co-ordinate vehicle recovery, repair and an insurance claim for BMW and Mini owners in the event of a collision.
HMRC has opened a consultation period for feedback on its plan to roll-out its Making Tax Digital (MTD) platform for corporation by April 2026.
As we entered lockdown back in March, many dealers would have feared the worst for 2020 but a strong bounce back in both new and used sales through the summer will have gone some way to mitigating the impact of the pandemic.
The number of test drive bookings recorded by AX has more than tripled since June, as pent-up consumer demand sees customers flocking to dealerships.
CDK Global has launched Digital Documents, a paperless solution to help dealerships digitise post-sale processes and reduce paperwork.
