COVID-19 may have stalled the car retail sector for three months and plunged the UK into the most severe economic contraction on record, but Renault UK managing director Vincent Tourette still fears the effects of a “very hard Brexit” even more.
When Snows Motor Group completed a restructure of its leadership team at the turn of the year its new leaders had no idea they would soon be called upon to fast-track a transformation of the business.
Relationships between franchised car retailers and their manufacturer partners show signs of strain due to shrinking margins, if conversations at the AM Awards 2020 round table meeting are anything to go by.
10 minutes with... Matt Moakes, chief executive at Heycar.
A seismic shake-up of the Ford of Britain franchised car retail network could have far-reaching consequences for the industry as a whole, report Tom Sharpe and Craig Thomas.
The motor industry may have dipped a toe in the online retail pool, but Zoople and LoveFilm founder Alex Chesterman has just leaped in head-first with his latest project - car retail platform Cazoo.
AM looks at the explosion in different online automotive offerings available in the UK and explores how this very crowded marketplace is affecting retailers.
Whether dealers valet their own cars or subcontract, new IT systems and data analysis are being used to make the process as efficient as possible
Neil Gilligan, Indicata’s national business development manager, explains how its data-led ‘whole market view’ can benefit motor retailers and manufacturers
As technology becomes more sophisticated, the quality of enquiry follow-ups needs to improve in tandem
As more consumers go online to research their vehicles, a good digital name has never been more important for car dealers and manufacturers
Automotive digital marketing companies provide their latest updates, product releases and contract wins
Speakers at AM's Automotive Retail Congress told dealers they must change now to stay relevant through electrification, MaaS, and new finance rules
Give workers flexibility on social media, but ensure you protect your business reputation
Online tracking and video demonstrations bolster more traditional point-of-sale methods
In an era of video-on-demand, Netflix and YouTube, dealers can take advantage of 24/7 screen access to reach their customers.
Wendy Harris, CarGurus’ VP of European sales, on why car dealers face a challenge in establishing where leads came from in the offline-to-online journey
From capture to qualification and retargeting, AM spoke with experts in the industry to get their top five tips on lead management
Neville Briggs, the managing director of Pinewood, explains why the DMS market is moving towards mobile usage and self-service.
Putting even £5,000 into the right part of their businesses could reap big rewards for used car retailers
With a £1,000 budget, motor retailers can invest in mystery shopping and coaching, sales days, and get ready for the EV explosion
Improve sales conversions with training courses, targeted online advertising or a free examination of your website’s SEO
The mere existence of a website doesn’t guarantee its effectiveness, so how can motor retailers ensure that the web is working for them?
Big data technology could streamline the recruitment process for motor retailers.
To succeed at digital retail, car dealers need to compliantly win consumers’ trust and offer an easy route to purchase
