To improve revenues and encourage customer contact, dealers need to provide a true ‘one-stop-shop’ that meets their regular car care needs.
Dealers have traditionally been slow to embrace online sales, such as finance or GAP, and many are currently resisting selling extended warranties online.
Multi-technician teams may boost labour hours and customer satisfaction
Alternative-fuelled powertrains, the connected car and even ‘virtual’ technicians are changing how franchised dealers will provide, and profit from, aftersales.
Dealers need to meet consumer expectations to see off the fall in aftersales revenues.
Lubricant companies are coming up with new products and services to win over manufacturers and help dealers develop their aftersales business.
Paint protection experts are helping car dealers to reap financial rewards by convincing consumers of the treatments’ benefits.
Car dealers who offer own-brand service plans have a valuable new option with which to entice customers.
Suppliers experiencing a growth boom in the warranty sector say their customers value quality service over mere product and price.
Dealers who offer their own service plans have a distinct advantage over those who only sell manufacturers’ products.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 7 2019
Where: Birmingham NEC
Find out what features are in this month's, and future, issues