Accessories for SUVs and developing the right culture are among the areas of focus for Phill Sargent, a regional aftersales manager at SsangYong UK,

Drayton Motors Boston's light vehicle technician apprentice Deakin Petts says his desire to learn is what drives him to succeed.

From EVs to aftersales lockers, AM takes a look at some of the new products that dealers will be selling or using during 2020

The effects of Brexit are hard to avoid for valeting companies

Research shows 40% of those with a service plan return to buy again

Paint and fabric protection suppliers are coming up with new products, packaging and promotional ideas to boost sales

As new car sales slip, dealers must look at other aspects of their operations and seek to leverage the best returns from their service, maintenance and repair offering

Leading insurance add-on companies aren’t blinking as the FCA takes increased interest

Technician training is everything for For Glenn Makin, technical expert at Stratstone Land Rover Nottingham

Risk to aftersales revenues plus training and staffing demands at the heart of car retailer debate over increased electrification

When it comes to selling paint protection, sales executives really need to believe in the product

Online tracking and video demonstrations bolster more traditional point-of-sale methods

As stock pressures force retailers to widen their net, faster PDIs and stock turn are vital

We ask car dealers and valeting companies how to cut costs and grow margins

From diesel and Brexit to the profit potential of used cars and aftersales, we asked five AM100 executives to outline the challenges and opportunities in 2018

Aftersales departments are enjoying a surge in digital innovation that can increase revenues and improve retention.

Sebastiano Fedrigo, FCA service, parts and customer care director, on how urgency drives the best results and why he is still amazed by Spotify.

Japanese brands continued to dominated the What Car? reliability survey, with the Toyota Aygo, Honda Jazz and Lexus CT200h all scoring top marks.

A small number of independent dealers boost their bottom line with aftersales. Should more follow suit?

David Higson, head of technical and service quality, Mercedes-Benz Vans, is excited about how technology and connectivity can help him deliver the best service.

Even with a warranty, customers can often be upset their car needs repairing, but a prepared dealer can make the experience positive and painless for everyone.

Your dealerships’ service staff need to be masters of many trades to serve growing numbers of customers effectively.

Embedding demonstrator-equipped ‘customer champions’ in service centres will broaden coverage, believes SsangYong managing director Paul Williams.

To improve revenues and encourage customer contact, dealers need to provide a true ‘one-stop-shop’ that meets their regular car care needs.

Comparison sites are revolutionising the way drivers choose who services and repairs their cars.