The internet is one of the dealer’s most powerful tools. Use it to show consumers how effective – and FCA-compliant – your specialist motor finance can be
Car dealers are being targeted by criminals making fraudulent car finance applications. Sgt Kate Jackson of the NVCIS explains how to spot them.
There may be some softening of demand over the year, but PCPs make getting a new car very affordable in comparison to HP or outright purchase. That way of funding their vehicle is very much part of the consumer psyche now.
AM asks industry experts to assess the risks facing motor finance in the UK. This week: Adrian Dally, head of motor finance, Finance and Leasing Association.
Prepared car dealers can minimise risks to the finance market – whether from competitors, regulation or market pressures.
The new car sales boom depends on cheap, available finance, but storm clouds are visible on the horizon.
Mike Dennett, managing director of BMW Financial Services, on how PCPs affect the market, the impact of the FCA and BMW’s digitally disruptive partners.
A dramatic fall in complaints shows self-regulation has killed the ‘Arthur Daley’ stereotype, says the Chartered Trading Standards Institute’s Tim Milsom
To defend against ever-stronger consumer rights, car dealers need an organised approach to evidence
Whether car dealers like it or not, compliant F&I is a must, and many see self-service as the key.
The best advice from the F&I theatre at Automotive Management Live - sponsored by Car Care Plan and Alphera
Most of your customers visit your website and go on to buy cars using finance – make their journey as easy as possible.
Finance companies have adapted well to enhanced legislation, but say they are working hard to anticipate future changes to the industry.
Car-buyers increasingly expect a seamless online-to-showroom experience, including the opportunity to organise finance options.
The target-driven used car salesmen of yesteryear are being replaced by dealership ambassadors, who ‘consult’ with their customers rather than ‘closing’ them.
Dealers have traditionally been slow to embrace online sales, such as finance or GAP, and many are currently resisting selling extended warranties online.
Despite a bigger compliance burden, finance levels have grown strongly, but what can dealers do to make sure volumes, values and penetration continue to rise?
Knowing what to do if the worst happens can help your business to keep trading after fires, floods or other disasters.
Car dealers can use the latest technology and training to protect themselves and their assets, whether inside the dealership or exposed on the forecourt
Insurers are concerned about the FCA’s definition of ‘value for money’ in add-on products.
Finance and insurance products face more regulation and scrutiny, but there are still ways for dealers to boost profits.
Insurance companies coping with the FCA’s new GAP regulations have nevertheless seen continuing growth in the past year.
Consumer confidence, dealer expertise and support from finance houses have led to PCP success in the past 12 months.
The first motor retailers received ‘landing slots’ for FCA credit authorisation in January of this year. Eight months on, dealers seem unfazed by the changes
