How will the car subscription models being introduced by vehicle manufacturers and tech start-ups affect motor retailers?
The millions invested by JLR dealers in new showrooms and more efficient models now needs to be recovered through better profitability, says MD Rawdon Glover
Mark Hallam, MG Motor UK, on carefully growing its network and dealer sites and why being part of a team is more fun
Peugeot UK MD David Peel believes his brand can grow share in 2019’s falling new car market, but he says it won’t be at the expense of dealer profits
After a torrid 2018, FCA Group MD Arnaud Leclerc is counting on premium products and customer experience to turn things around for his four-brand NSC
While Kia looks like it is on track to hit its 100,000-a-year registrations target, soaring demand for its new EV may present dealers with a problem
Former Dacia brand boss Louise O’Sullivan believes Brexit could benefit Renault’s budget sister brand
Seat UK boss Richard Harrison on how he plans to stabilise and secure his dealer network’s current level of SUV-inspired success
Hepworth Honda’s Mark Brook explains how he handles fuel and Brexit uncertainties and why listening to customers talk about hobbies can win sales
Rob Lindley, the managing director of Mitsubishi Motor UK, is confident he can hit 50,000 registrations a year and fill almost 30 open points by 2022
Kia Motors UK’s Chris Lear explains the benefits of simplicity and why he rallies to relax
MG Motor UK wants new dealers to go with its registrations explosion, says sales and marketing director Daniel Gregorious
Citroen MD Karl Howkins says although the PSA brand has no strategy to reduce failing points, it is open to new dealer partners
VWCV sales boss James Douglas is anticipating customer needs with mobile servicing and new fleet-specific roles
Under UK MD Alain Descat, DS is using tools from VR to valet service to build a reputation for high-end luxury in boutique-style dealerships and online
Neville Briggs, the managing director of Pinewood, explains why the DMS market is moving towards mobile usage and self-service.
Peter Johnson, LDV UK, on why a coffee can beat social media for getting new brand information to customers
Manufacturers’ product pipelines are full of hybrids and pure EVs, but retailers need the right mindset and knowledge to sell them
Vauxhall Managing director Stephen Norman is making tough decisions to ensure its products are desired and its dealer network is viable in the next decade
Suzuki GB MD Dale Wyatt believes fleet sales will help him hit 2% market share, but he says he will not risk his dealers’ profitability to get there
SsangYong wants to use its dealers’ local expertise and high service levels to win corporate business in 2018, says managing director Nick Laird
Subaru managing director Chris Graham says better availability is helping to improve on 2017’s low volumes and NFDA scores.
Honda has made mistakes in the UK, says managing director David Hodgetts, but new products and increased profits will win over dealers
Carmaker says network cull will protect profitability – new contracts will include changes to remuneration policies and standards to reflect online sales trends
The retail landscape has changed, but Andy Barratt, the chairman and MD of Ford of Britain, believes his dealers are up to the challenge.
