customer experience
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Car Dealer News 8 AugInchcape Mercedes-Benz Warrington celebrates 10-year anniversary
Inchcape UK’s Mercedes-Benz dealership in Warrington has celebrated its 10-year anniversary with an event to thank customers and employees.
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Supplier News 8 AugJudgeService launches 'real-time' Micro Reviews
JudgeService has launched Micro Reviews, a new real-time review product allowing car buyers to post online feedback about their customer experience in franchised dealerships.
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Manufacturer 24 JulHyundai offers free track days for i30 N hot hatch customers
Hyundai has put together a free track day driving experience for i30 N hot hatch customers at Millbrook proving ground in Bedfordshire.
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Top tips 29 MayCustomer experience
This short film from Reputation.com gives advice to car dealers on how to manage their online reputation and improve feedback from customers.
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Car Dealer News 30 AprSecond Audi Senses event celebrates RS4 launch with Michelin-star Welsh food (gallery)
Mon Motors' Cardiff Audi dealership got a taste of the lead-generating benefits of customer events when it marked the launch of the RS4 with a Welsh food event for more than 50 VIP guests.
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Manufacturer 28 MarHyundai to develop customer experience programme with Kantar TNS and Medallia
Hyundai has appointed insight agency Kantar TNS and customer experience management software specialist Medallia to boost its customer experience programme.
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Car Dealer News 23 MarBentley dealership Jack Barclay 'raises a glass' to refurbished showroom (gallery)
Bentley's longest-standing franchised car retailer Jack Barclay has reopened its doors after a refurbishment, with a client champagne bar as the ‘focal point’.
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Market Insight 13 MarCarShop survey finds women are at ease in the showroom...but not the car buying process
A CarShop survey aiming to deliver insight into the attitudes of women to the car buying process has found that many are at ease with entering a showroom, but do not like to engage in negotiations.
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Car Dealer News 26 JanDekra compiles top 10 franchised dealer tips for new car sales success
Dekra has released its top 10 tips for franchise dealers to achieve new car sales success in a “tough and competitive” year.
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Digital Marketing 2 JanVideo adds confidence for 74% car buyers, claims CitNOW
CitNOW has revealed that 74% of used car consumers feel more confident in a purchase after viewing a video.
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Market Insight 22 DecOver a third of car buyers ‘don’t want’ face-to-face advice from car dealers
Less than half of motorists would actively seek-out face-to-face guidance from a car dealer when making their next automotive purchase, according to a new survey.
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Car Dealer News 20 OctUnaccompanied test drives boost consumers’ opinion of dealerships, survey reveals
Cooper Solutions’ survey reveals that the offer of an unaccompanied test drive could enhance consumer attitudes towards a car dealership.
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Car Dealer News 14 SepMorgan Motor Company announces inaugural dealer open day
Morgan Motor Company will look to attract new customers to its 15-strong dealer network as the iconic British sports car manufacturer hosts its inaugural National Morgan Dealer Open Day.
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People News 16 AugVolvo Car UK appointment highlights customer experience focus
Volvo Car UK has appointed Nicola Langley in the newly created role of customer experience development manager, effective immediately.
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Car Dealer News 18 AprExperience Insight takes scientific approach to staff retention
Staff retention is one of the key areas where car dealers can improve their processes according to a business which has spent a decade analysing the science behind car sales and customer behaviour.
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Digital Marketing 28 MarAuto Trader partners with Feefo for online reviews
Auto Trader has partnered with global reviews and customer analytics company, Feefo, to provide online car reviews for dealerships.
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Aftersales 20 MarFord rolls out aftersales Video Check throughout network
Ford is rolling out a Video Check service across its dealer network to provide consumers with greater transparency and improve customer satisfaction.
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Opinion 14 FebGuest opinion: Connect with customers by making your showroom social
As one of the few areas of retail which simply can't be conducted entirely online, car dealerships are physical retail spaces which are just as relevant today as they were before the rise (and rise) of online shopping.
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Opinion 19 Jan
Guest opinion: sales ‘Tripping Points’ and the psychology of the sale
During our work in the motor industry over the past 10 years, our specialist customer experience consultancy, Experience Insight, has developed a process which helps us to accurately profile customer experiences and the factors that influence decision making and purchasing.
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People News 14 OctEnquiryMax appoints new director of operations
Former Cap HPI head of partnerships, Jon Sheard, has been appointed as EnquiryMax in a bid to drive business growth and strengthen partner relations.
