Arnold Clark has gifted a recently bereaved family a brand new Ford Focus ST-line after its intended recipient passed away ahead of its collection from the Glasgow dealership.
Pentagon is celebrating after winning the Dealer Group of the Year accolade at the Motability Dealer Awards 2018 for “outstanding service” throughout 2017.
MotoNovo Finance has celebrated a 94.5-out-of-100 rating average from almost 290,000 car buyers who have rated its funding product.
A CarShop survey aiming to deliver insight into the attitudes of women to the car buying process has found that many are at ease with entering a showroom, but do not like to engage in negotiations.
The team at Stratstone BMW appealed to a customer's love of football to score extra brownie points and lift his spirits after a car accident delayed the handover of his BMW 120.
Robin Luscombe wants low-pressure, long-term relationships with his customers and he’s happy to fill the gaps left by bigger dealer groups.
Any issue, from a finance complaint to a nationwide recall, can damage a dealership's standing if mismanaged, but handled well it can enhance your reputation
From sponsoring sports teams to raising money for charity, car dealers who ‘give back’ to their local areas say the rewards go far beyond the commercial
Car dealers do not yet offer the slick efficiency of Amazon and Apple.
Glyn Hopkin MD Fraser Cohen says centralised management and beating customer expectations allowed the dealer group to keep standards and profits high as it grew
Dekra has released its top 10 tips for franchise dealers to achieve new car sales success in a “tough and competitive” year.
A £3.4 million Pagani Zonda supercar is at the heart of a legal battle between its tycoon owner and the London-based dealership which sold the car.
CitNOW has revealed that 74% of used car consumers feel more confident in a purchase after viewing a video.
Less than half of motorists would actively seek-out face-to-face guidance from a car dealer when making their next automotive purchase, according to a new survey.
BCA has appointed Stuart Gibbons to the new role of director of buyer services in a bid to drive forward the development of new services for customers and improve buyer experience.
Mitchell Group raised £4,385 for the Mercy Ships charity when it attracted over 1,100 carol-singing customers to its 11th annual Christmas Carol event.
CarGurus has announced its list of UK Top Rated Dealers 2017, a select group of car dealerships with the highest average ratings from consumers through its review portal.
Live chat can extend a car dealer’s ‘opening hours’, better qualify prospects and increase customer satisfaction, but it takes hard work
Sebastiano Fedrigo, FCA service, parts and customer care director, on how urgency drives the best results and why he is still amazed by Spotify.
Car brands are expected to put more focus on customer service from 2018 now that the UK’s new car market evidently passed its peak in 2016.
Cooper Solutions’ survey reveals that the offer of an unaccompanied test drive could enhance consumer attitudes towards a car dealership.
Going the extra mile for used car customers can make a world of difference to your business, and it’s often not expensive or complicated.
The Motor Ombudsman has seen nearly 13,000 consumer contacts in the 12 months since it launched the Stage Two Chartered Trading Standards Institute-approved Motor Industry Code of Practice for Vehicle Sales.
Consultant and analyst Piers Trenear-Thomas expands on his points made in AM's recent CSI feature.
Morgan Motor Company will look to attract new customers to its 15-strong dealer network as the iconic British sports car manufacturer hosts its inaugural National Morgan Dealer Open Day.
