Dekra has released its top 10 tips for franchise dealers to achieve new car sales success in a “tough and competitive” year.
A £3.4 million Pagani Zonda supercar is at the heart of a legal battle between its tycoon owner and the London-based dealership which sold the car.
CitNOW has revealed that 74% of used car consumers feel more confident in a purchase after viewing a video.
Less than half of motorists would actively seek-out face-to-face guidance from a car dealer when making their next automotive purchase, according to a new survey.
BCA has appointed Stuart Gibbons to the new role of director of buyer services in a bid to drive forward the development of new services for customers and improve buyer experience.
Mitchell Group raised £4,385 for the Mercy Ships charity when it attracted over 1,100 carol-singing customers to its 11th annual Christmas Carol event.
CarGurus has announced its list of UK Top Rated Dealers 2017, a select group of car dealerships with the highest average ratings from consumers through its review portal.
Live chat can extend a car dealer’s ‘opening hours’, better qualify prospects and increase customer satisfaction, but it takes hard work
Sebastiano Fedrigo, FCA service, parts and customer care director, on how urgency drives the best results and why he is still amazed by Spotify.
Car brands are expected to put more focus on customer service from 2018 now that the UK’s new car market evidently passed its peak in 2016.
Cooper Solutions’ survey reveals that the offer of an unaccompanied test drive could enhance consumer attitudes towards a car dealership.
Going the extra mile for used car customers can make a world of difference to your business, and it’s often not expensive or complicated.
The Motor Ombudsman has seen nearly 13,000 consumer contacts in the 12 months since it launched the Stage Two Chartered Trading Standards Institute-approved Motor Industry Code of Practice for Vehicle Sales.
Consultant and analyst Piers Trenear-Thomas expands on his points made in AM's recent CSI feature.
Morgan Motor Company will look to attract new customers to its 15-strong dealer network as the iconic British sports car manufacturer hosts its inaugural National Morgan Dealer Open Day.
Seat will be the first car brand in Europe to integrate Amazon’s Alexa voice service into its vehicles.
TecAlliance has reacted to Warrantywise’s recent customer survey results on workshop mistrust by calling on aftersales providers "to provide an effective response to the constant stream of criticism”.
GForces will aim to help retailers improve their service through transparent customer feedback with the help of a new partnership with review platform JudgeService.
Fordthorne has received Ford’s prestigious Chairman’s Award for an eighth year running in recognition of the quality and consistency of its customer experience.
The UK’s fifth Dacia Day will offer 500 customers test drives as part of a series of Europe-wide events to celebrate the brand's "strong sense of community".
Monitor, manage and engage with feedback in customers’ car reviews, wherever they come from
Volvo Car UK has appointed Nicola Langley in the newly created role of customer experience development manager, effective immediately.
Online review platform Trustpilot is targeting 100% growth among its automotive clients after partnering Auto Trader to bring user-generated reviews to its platform.
Customer satisfaction index surveys divide opinion among car dealers and carmakers. Like it or loathe it, CSI is changing
Customer review company JudgeService will reveal what it takes to create a loyal customer who also acts as an advocate to your business.
